Peoples’ Perception and Satisfaction About The Services Provided By The Traffic Police

Abstract

The role of law enforcement agencies is the paramarly important to maintain peace stability and social order for the peaceful living of the people. Traffic police is also very important to maintain the order in relation to the matter for the smooth functioning of the traffic and for the safety and security of the people. The study is planned to investigate the objectives such as to study socio-economic and demographic characteristics of the respondents. Examine the nature of services provided by the traffic police to the people and explore the satisfaction level of the people about the services provided by the traffic police. Suggest suitable policy measures to improve the satisfaction level of the respondents.  Quantitative research was used in the research. The universe is the hypothetical and speculative accumulation of all objects or human beings from an enormous crowd of people or objects under observation in a study. This research conducted in Faisalabad Punjab Pakistan with the purpose of assessing the satisfaction of people about the services of traffic police in District Faisalabad. So, all the residents of Faisalabad district were the target population in this study. However, the respondents recruited according to the inclusion and exclusion criteria. Multistage sampling technique was used to collect data. At first out of 6 tehsils (Faisalabad, Faisalabad Saddar, Chak Jhurma, Samundri, Jaranwala and Tandlianwala), one tehsil (tehsil Faisalabad) was selected randomly. At second, from the selected tehsil four localities (Madina Town, Peoples Colony, Jinnah Colony and Gulistan Colony were selected randomly. At last, 200 respondents (50 from each locality) were selected randomly. It was found that a massive proportion of the participants (77.0%) of the participants any kind of vehicle such as a motorcycle, car etc.  However, more than a half (59.5%) of the participants were traffic license holder. The majority of the participants knew the nature of services provided by the traffic police. An enormous part of participants (47.5%) observed that the behaviour of the traffic police with the public was positive. One-quarter of the participants (25%) were completely impressed, 41.0% were only somewhat satisfied with the way that the traffic police interacted with the public. It can be concluded that the majority of participants agreed with the assertion that members of the traffic police maintain an aggressive attitude and are professional in their work. They were flexible in their opinions and maintain a safe environment for traffic.  The outcomes of the study indicated that the majority of participants had the impression that the traffic police were polite, impatient, and that they properly dealt with the public. The officer spoke in a way that was easy to comprehend and they were efficient in their job. However, sometimes police officers showed aggressive and rude attitudes toward the public. Based on the study findings, it can be concluded that the majority of the participants were always satisfied with the tasks provided by traffic police, such as ensuring smooth and secure traffic movement, effective enforcement of traffic regulations and inculcate a sense of discipline amongst road user & educate the public including school children and road safety. According to the findings of the study, the vast majority of the participants reported that the public's non-helpful attitude, low level of participation, political pressure or interference, and lack of coordination with traffic police were factors that affected the job performance of the city traffic police attitude.

Keywords: Traffic police, attitude, behaviour, services and duties.