The Impact of Gender Inequity, System Inefficiencies, Declining Customer Experience, Challenges in AI Adoption, Employee Isolation and Workforce Well-being

Abstract

Even though digital technologies, artificial intelligence (AI), and modern management philosophies have come a long way, many businesses, especially in developing economies, are still having trouble making the transition to effective modernization. Companies are proud to show off new digital tools and better office spaces, but these surface-level changes often hide deeper, unresolved problems with the way the company is structured and the culture. This study examines the disparity between symbolic modernization and substantive modernization by analyzing six enduring obstacles: gender inequity, dysfunctional organizational systems, deteriorating customer experience, misaligned AI adoption, abuse of authority, and employee isolation. Employing an auto ethnographic approach underpinned by established academic literature, the study elucidates the inadequacy of superficial modernization in the absence of ethical leadership, an inclusive culture, equitable HR practices, and psychological safety. The results show that technology alone cannot bring about real modernization. It needs people to be invested in, leaders who are empathetic, open systems, and fair workplace practices. The study ends with a list of suggestions for making organizations that are focused on people, based on ethics, and strong enough to handle technology.

KEYWORDS: Corporate modernization, gender equality, workplace systems, company culture, AI mismanagement, abuse of power, customer service, employee isolation